Privacy Policy

Last updated: September 2026

Sonder House ("we," "us," "our") respects your privacy and is committed to protecting any personal information you share with us. This policy explains what we collect, how we use it, and your rights regarding it — whether you're enquiring about wedding photography, videography or content creation work.

Who we are

Sonder House is a Perth-based photography, videography and content creation studio servicing weddings, engagements, brands, events and corporate clients across Perth and the South West. You can contact us at hello@sonderhouse.com.au.

What we collect

When you enquire, book, or interact with us, we may collect:

Your name and, where applicable, your partner's name or business name

Email address and phone number

Details you provide about your enquiry — event date, location, what you're planning, Instagram handle, and any other information you choose to share

Payment and billing details when you book a session (processed securely through our booking and invoicing platform)

Photos and video captured during a session, and any delivered galleries

Basic website usage data (see "Cookies & analytics" below)

How we use it

We use your information to:

Respond to enquiries and provide quotes

Manage bookings, contracts, invoices and payment schedules

Deliver your photos, videos and content

Send you updates related to your booking (e.g. gallery delivery, payment reminders)

Send occasional marketing emails, but only if you've opted in — you can unsubscribe at any time

Understand how people use our website, so we can improve it

Cookies & analytics

Our website uses Google Analytics to understand site traffic and visitor behaviour, and the Meta Pixel to measure the performance of our advertising and show relevant ads to people who've visited our site. These tools may use cookies and collect information such as your IP address, browser type, and pages visited. You can control or disable cookies through your browser settings, and our site displays a cookie consent option on your first visit.

Sharing your information

We don't sell your personal information to third parties. We may share information with trusted service providers who help us run our business, payment processors, and, where relevant, team members working on your booking. These providers only access what they need to do their job and are expected to handle your information securely.

Data storage & security

Your information is stored securely through our platform. We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, though no online system can be guaranteed 100% secure.

How long we keep it

We retain client information, including delivered galleries, for as long as reasonably necessary to provide our services and meet any legal or accounting obligations. If you'd like your information deleted sooner, contact us and we'll action it where we're able to.

Your rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications. Just email [hello@sonderhouse.com.au] and we'll sort it promptly.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

Questions about this policy or your information? Reach out at hello@sonderhouse.com.au.